Reference

How We Handle Your Information

We collect and protect the information you share when you open an account, deposit through bKash, Nagad or Rocket, and play our lobby. This policy explains what we keep, how we use it, and who can access it.

Account securityPayment privacyContact controlData requestsRetention rules
bd 456 How We Handle Your Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about this privacy policy, want to request a copy of your data, or need to update your information, contact our support team through these channels. We respond to data requests within a reasonable timeframe and help you exercise your privacy rights.

Email Support Send your privacy inquiry or data request to our support email. Include your account username and a clear description of what you need. We will verify your identity before sharing account information and respond with the details or changes you requested.
Live Chat Open the live chat bubble on any page to speak with a support agent about privacy questions or account data updates. Chat is available for quick clarifications, but formal data requests should go through email for proper documentation and secure handling.
Account Settings Log into your account and navigate to settings to update your contact information, change marketing preferences, or review active sessions. For deeper privacy requests such as data export or account closure, contact support directly through email or chat.
DATA PROTECTION

How We Keep Your Information Safe

We use industry-standard encryption to protect your account data and payment details. Access to personal information is restricted to authorized personnel who need it to operate the platform. Our systems log activity to detect suspicious behaviour and prevent unauthorized access.

Encryption Standards

Your data travels over secure connections using SSL encryption, and sensitive information is encrypted at rest in our databases. Payment details processed through bKash, Nagad and Rocket follow the security protocols of those providers, and we do not store your wallet PINs.

Cookie Usage

We use cookies to remember your login session, track your preferences, and analyze how you navigate the platform. You can manage cookie settings in your browser, but disabling certain cookies may affect platform functionality such as staying logged in across pages.

Data Retention

We keep your account information as long as your account is active and for a period afterwards as required by applicable regulations in eligible regions. Transaction records are retained for compliance and dispute resolution. You can request account closure and data deletion through support.

Access Rights

You can request a copy of the personal data we hold about you, ask us to correct inaccurate information, or withdraw consent for marketing communications. To exercise these rights, contact our support team with your account details and specify what you need.

Privacy Policy Questions

We collect your name, contact details, date of birth for age verification, and payment information when you deposit or withdraw through bKash, Nagad, Rocket or bank transfer. We also gather technical data such as your IP address and device type.

We use your information to verify your identity, process deposits and withdrawals, maintain platform security, prevent fraud, comply with legal obligations where applicable, and send account updates or promotional messages if you have opted in to receive them.

We share necessary details with payment processors to complete your transactions and with service providers who help us operate the platform under confidentiality agreements. We do not sell your personal information, and we only disclose data to authorities if required by valid legal process.

Log into your account and go to settings to update contact information or marketing preferences. For formal data requests such as exporting your information or correcting records, contact our support team through email or live chat with your account username.

Yes, you can request account closure and data deletion by contacting support. We will verify your identity, close your account, and remove your personal information according to our retention policies and any applicable legal requirements in eligible regions.

We retain your data as long as your account is active and for a period afterwards as required by regulations in jurisdictions where we operate. Transaction records are kept for compliance and dispute resolution purposes. Contact support to request deletion.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.